Добавено на 2 weeks ago
Jira ITSM Administrator
Населено мястоOblast Sofia, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2024-04-09
ИндустрияIT and Telecommunications
Jira ITSM Administrator
Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,700 branches, with 36,000 full-time employees in over 60 countries and territories around the world.
Currently, for one of our clients – an American software company, one of the leading providers of intelligent automation and digital workflow transformation we are looking for Jira ITSM Administrator to join their international team of professionals.
As the owner of the collaboration and workflow platforms, the person will be responsible for maintaining, optimizing, and developing these systems.
Key Responsibilities:
• Administer and maintain collaboration and workflow management systems, including user/license management, permissions, workflows, and system configurations.
• Customize collaboration and workflow management tools to meet the specific needs of our organization, including creating custom fields, issue types, screens, and templates.
• Develop and implement automated service management processes
• Provide technical support and troubleshooting for users of these systems, including diagnosing and resolving system issues and errors.
• Collaborate with cross-functional teams to gather requirements and design
• Implement and support integrations between these systems and other tools/systems used within the organization.
• Evaluate, install, configure, and manage plugins to extend functionality and enhance user experience
• Collaborate with developers and vendors to troubleshoot plugin-related issues and optimize performance.
• Experience with IT Service Management tools.
• Support colleagues in the use of other services and tools to meet ITSM-related objectives and management information.
Qualifications:
• Professional experience on similar role.
• In-depth knowledge of administration of collaboration and workflow management systems
• Understanding of plugin ecosystems for these systems and experience with plugin installation, configuration, and troubleshooting.
• Experience in designing and implementing workflows, notifications, and reporting within these systems.
• Knowledge of scripting languages (e.g., Groovy, Python) and REST APIs for custom plugin development and automation.
• Excellent problem-solving skills and ability to troubleshoot and resolve system issues independently.
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders.
• Detail-oriented with a focus on ensuring data accuracy and system stability
What you can get if you decide to join us:
• Work-Life balance with 25-days annual paid holiday
• Flexible hybrid mode of work
• Аdditional healthcare insurance (incl. dental package and medical treatment)
• An additional voluntary monthly pension provision and employees can choose which fund they wish to enroll in
• Fully covered Multisport card
• Additional allowance (for transportation and/or food)
• Regular team buildings and company events
• Various employee discounts with our partners
• Special financial offers from our financial partnership program
• Corporate Social Responsibility events and initiatives
• Learning & development programs, conferences, and training
• Bright office space near a subway station
• Parking availability
If this sounds like your next career move please apply with your CV in English today.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014.
Последно преглеждани позиции
- Oblast Smolian, Bulgaria
- Staff
- Oblast Lovech, Bulgaria
- Specialist
- Oblast Sofia, Bulgaria
- Specialist