Добавено на 1 month ago
Customer Application Support with English
Населено мястоOblast Sofia, Bulgaria
Нивo на позициятаSpecialist
Дата на добавяне2024-03-28
ИндустрияIT and Telecommunications
Customer Application Support with English
The Adecco Group is the world's leading provider of workforce solutions. With more than 33,000 employees and around 5,100 branches in 60 countries and territories around the world, we offer a wide variety of services, connecting approximately 700,000 associates with our clients every day.
For one of our trusted partners – one of Europe’s largest software providers and leading producer of software and solutions, we are looking for a candidate who is passionate about service. Employees in this role support experts and administrators within internal and partner organizations to join their international team for a long term project.
Responsibilities would include:
• Own client and partner inquiries on current configurations of the product. They must properly annotate issues in our ticketing system and conduct and document their analysis of client-reported issues.
• Will often troubleshoot complex technical problems for clients;
• Own communication with clients and partners throughout the support cycle, and use their casework to build a rapport with key program stakeholders.
• Communicate effectively with escalation teams across the organization, and develop an understanding of development, quality assurance, and release processes.
• Actively develop their product knowledge through self-study, strive to become experts in the application, and work to enhance support processes within the team.
We’re looking for:
• Candidates with previous experience in service environments, be they hospitality, retail, technical, or otherwise
• Candidates who will be our customers’ advocate, and who consistently add value in the service they provide
• Candidates who focus on the people they are supporting, and who are empathetic and patient
• Candidates who act with discretion and make decisions thoughtfully, often with limited information
• Candidates with an eye for detail, and strong troubleshooting and analytical skills
• Candidates with excellent communication skills: ability to support enquiries professionally via both verbal and written support channels for varying audiences - English
• Strong knowledge of Microsoft Office suite, with a focus on Excel
* Any knowledge of SQL would be considered a plus but is NOT mandatory
The offer would include:
• Internal trainings from one of the leading companies in the industry
• Opportunity for professional development
• Home office*
• 30 days of paid vacation
• Equipment provided by the company
• Additional health insurance
• For anyone who would like to visit us in the office - free lunch at the canteen is offered
* the position allows 100% remote work within Bulgaria, however please note that upon your start you should be present in the office for the first 2 days for the initial onboarding.
Do you recognize yourself in the description above ?
Do you see a good match for your career goals?
If yes apply today and send your CV in English!
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license from National Agency of Employment № 1814 from 08.12.2014
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