Multilingual Global Service Desk

English	German	French	Italian	Spanish
Russian	Dutch	Danish	Czech	Slovak
Portuguese	Polish	Turkish

We offer you the chance to join an enthusiastic team by using your excellent language skills, and acquiring IT skills through our training programs. Adecco’s Global Service Desk at Hewlett-Packard is supporting corporate clients of our partner, in issues related to their everyday computer use: operating systems, office tools, and other applications they’re using.

We value and invest in our employees’ professional growth. Possible career development opportunities within the Service Desk include:

• Second Level Technical Support
• Incident Lifecycle Coordinator
• Incident Manager
• Quality Analyst
• Trainer
• Technical Supervisor (coach)
• Desk Supervisor
• Team Lead

Most of our employees grow within the company during the first 12 months of their contract, due to the rapid expansion of the desk.

Advantages

• 12,5% of our employees are sent for knowledge transfer abroad
• We’re regularly delivering on-demand trainings about soft skills and tech skills
• A single workplace provides you access to 3 major international corporations: Adecco, HP, and HP’s desk-specific client
• Environment and mindset of continuous improvement and growth, personally and professionally

Our Requirements

• Excellent language skills in the languages we support
• Very good English language skills
• Interest in applying and developing IT skills

Duties

Take phone calls and emails from corporate clients of HP, and resolve them or direct them towards the correct department; follow up on created tickets and logs in the ticketing system for managing the workload.

Follow best practices in IT-service environment, and be dedicated towards continuous improvement; collaborate with other team members to provide high quality support.

Present a positive, professional, effective and flexible contribution to achieving team targets and objectives.

Ensure constant self development using day to day work, web based trainings, and all other available tools.

We offer you access to our corporate resources in terms of training and growth, job security, and decent remuneration. We are a training ground for young global-minded professionals, so do not hesitate and take the chance today. Rositsa.Stoyanova@adecco.com is at your service, expecting your CVs in English.